Exchanges and Returns Policy

Any items of jewellery (excluding pierced earrings) ordered from our website can be returned unworn and in its original packaging, accompanied by completed returns form, within 7 days of receipt for a full refund. Please notify us within this time frame to receive a returns authorisation number to include with your returned items. For hygiene reasons we do not accept returns for pierced earrings styles. We will not accept returns on any items of jewellery that have been worn, have had their tags removed, or are not in their original packaging. Bespoke or customised items cannot be returned or exchanged under any circumstance.

Within Australia, all jewellery must be returned via Australia Post Express Post, at the expense of the customer. For the rest of the world, all orders must be returned via an insured and tracked delivery service at the expense of the customer. We will not accept responsibility for the non-arrival of returned items that were sent by any means other than those stated above.

Delivery charges of the original order will not be refunded, nor will any customs duties and taxes that have accrued on orders outside of the Australia.

Refunds will be credited to the customer's account within 7 days of receipt of the returned items.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email within 48 hours of receipt of the items.

Faulty items will only be accepted by us if the items were delivered to the customer damaged, or if a manufacturing fault arises within 30 days of receipt. The faulty/damaged items will be inspected and assessed at the studio where an outcome will be decided on, taking fair wear and tear into account. On assessment, items may be repaired where repair is possible. Charity and Sale items cannot be returned or exchanged.

Repairs

To request a repair please email clair@preciouspiecesjewellery.com.au with all the details listed below to receive a repair authorisation:

  1. Contact name and phone number
  2. Proof of purchase (email order confirmation or receipt
  3. Image of the damaged item
  4. Brief description of the requested repair

Upon receipt of the above details, we will assess the repair and provide an authorisation along return instructions. Please note that repair authorisation is issued on a case by case basis and may not be granted if the damage is found to have been caused by foregoing proper jewellery care.

Repairs and replacements may incur a fee.

Please allow approximately 2 weeks for repair to be completed.